Job Description

Job Description

Job Description

The Drug Testing Technician is responsible for performing high-quality, compliant drug and alcohol screening services for employers, individuals, and DOT-regulated clients. This role ensures samples are collected, processed, and documented accurately while maintaining chain-of-custody integrity, patient confidentiality, and excellent customer service.

Key Responsibilities

Drug & Alcohol Testing

• Perform urine drug screens using standardized collection procedures (DOT & Non-DOT).
• Conduct oral fluid (saliva) testing , hair collections , and breath alcohol testing (BAT) when trained/certified.
• Maintain strict adherence to 49 CFR Part 40 , clinic policy, and all chain-of-custody requirements.
• Ensure proper specimen labeling, sealing, documentation, and secure storage.

Client Interaction & Customer Service

• Greet donors professionally and explain collection procedures clearly.
• Verify donor identification, complete paperwork, and ensure confidentiality throughout the process.
• Provide a calm, respectful environment for donors who may feel anxious or uncomfortable.

Documentation & Compliance

• Complete all collection forms, electronic records, and logs accurately.
• Maintain compliance with clinic, state, federal, and laboratory protocols.
• Report any discrepancies, refusals, or unusual situations to management immediately.

Clinic Support

• Assist with pre-employment physicals , respirator fit testing , and vital signs when trained.
• Maintain cleanliness and organization of the collection area and testing supplies.
• Monitor inventory and notify leadership when stock needs replenishment.
• Participate in ongoing training and certification programs.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a clinic, medical, laboratory, or customer service setting preferred.
• Must be able to pass background check and drug test.
• Ability to maintain professionalism, accuracy, and confidentiality at all times.
• Strong attention to detail and ability to follow procedures exactly.
• Excellent communication and interpersonal skills.
• Comfortable working with diverse populations and clients.

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