Job Description
Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts-especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.
Awardco is already operating at a multi-product, high-velocity release cadence across our platform (2.0), Engage, mobile, Connections, marketplace, surveys, migrations, and geo updates-with launch volume only increasing. Right now, each team owns a piece of the launch puzzle; what's missing is a project/program manager who owns the integrated release plan and calendar.
This Delivery Manager role is a project/program manager embedded in CS Ops & Enablement, focused on coordinating how we launch across teams so CS and customers are prepared, while Product, PMM, and CS leadership retain ownership of release strategy and go/no-go decisions:
- Coordinating multiple calendars (Product/Engineering, PMM launch plans, CS enablement, and customer-facing comms) into a single, reliable CS-facing view that keeps CS teams informed on upcoming and ongoing releases.
- Project managing releases end-to-end so every dependency, owner, and milestone is tracked.
- Ensuring we have clear visibility into when CS is being asked to act (communications, trainings, migrations, betas, etc.) and what enablement commitments have been made and delivered.
- Reducing reactive work and post-launch noise by making launch work visible, planned, and inspected.
The Team This role sits on the CS Ops & Enablement team and is matrixed with Product, Product Ops, and PMM. They are the central project manager and coordinator for cross-functional release delivery and CS/customer readiness, partnering closely with:
- Product & Engineering (scope, technical readiness, deployment)
- PMM & Marketing (launch tiering, GTM strategy and assets)
- CS Ops & Enablement (internal and external enablement programs)
- CS Leadership (driving adoption and outcomes once features are live)
What You Will Do Release Intake, Calendar, and Cross-Calendar Coordination - ~20-25% - Own a CS-facing, single source of truth release calendar that consolidates and keeps CS teams informed on upcoming and ongoing releases:
- Product / Platform GLU and roadmap notes in Confluence
- PMM launch tiers and intake
- CS enablement plans (Knowledge Dome, Product Presents, training cycles)
- Customer-facing comms (email cadences, in-app messaging, community/webinars)
- Slack streams (#new-feature-release, #awardies, "weather reports," etc.)
- Continuously reconcile and align the different calendars (Product milestones, PMM launch plans, CS enablement, and customer-facing timelines) so there is a single, authoritative view of:
- What is shipping when
- Where CS and customers are being asked to do something
- What enablement activities are planned, in-progress, or complete
- Run a weekly/biweekly releases standup (Product, PMM, CS Ops & Enablement, CS leadership) to:
- Confirm upcoming and in-flight launches
- Highlight calendar collisions, bandwidth issues, dependencies, and enablement needs for each release
- Surface enablement needs and CS/customer impact so they are clearly understood, and drive decisions and trade-offs when calendars conflict.
Project / Program Management of Launches - ~25-30% For each launch, you will be the project/program manager:
- Maintain the source-of-truth project plan through the lifecycle of the launch, driving:
- Weekly status, risk, and decision updates
- Clear escalation paths when dates or readiness are at risk
- Coordinate execution across:
- Product/Engineering on readiness and safe rollout paths
- PMM/Marketing on GTM assets and campaigns
- CS leadership/managers on target accounts, risks, and sequencing
- Ops/Data when releases touch reporting, data, or admin tooling
CS + Customer Enablement (Tied to the Project Plan) - ~20-25% - Partner closely with the CS Enablement Manager, who owns the enablement strategy, to ensure they have the inputs, context, and resourcing they need to execute that strategy for each launch.
- Translate enablement strategy and readiness expectations into planned work by:
- Building and maintaining Jira projects/boards so enablement work is clearly scoped, sequenced, and scheduled in advance
- Capturing requirements, timelines, and dependencies from Product, PMM, and CS so the enablement team doesn't have to track down information
- Coordinate customer enablement waves alongside Product and CS leadership by:
- Supporting rollout cohort planning (who gets what when)
- Ensuring email comms, in-app messages, and community/webinar programs are aligned with the overall launch plan and surfaced on the CS-facing calendar
Tracking CS Workload, Enablement Commitments & Adoption - ~15-20% - Maintain a CS-facing "launch and enablement" view derived from the master calendar and project plans that answers:
- What launches are happening when for CS and customers
- Which trainings, comms, and migrations are expected of CS in each time window
- Which enablement items have been completed vs. are still at risk
- Maintain a light but robust enablement tracking hub that shows, for each launch:
- Which CS teams are trained
- Which accounts are enabled
- Which communications have been sent
- Build post-launch scorecards for major releases, covering:
- Internal readiness (training completion, CS confidence surveys, certifications)
- Adoption signals (usage, support tickets, engagement metrics)
- Use these views in short retros with Product and CS to refine calendars, sequencing, and commitments going forward.
Process & Tooling Improvements - ~10% - Own and continuously improve the release playbook and planning templates:
- PDLC checklists for CS and customer readiness
- Standard RACI and status templates in Confluence/Jira
- Calendar conventions and how launches appear in shared views
- Partner with Product Ops to align how we use Jira, Monday, Confluence, and Slack, avoiding new silos and ensuring that project plans and calendars stay in sync.
What You Will Bring Qualifications (Minimum / Required) - 5-8+ years in project/program management or delivery management in a B2B SaaS environment, ideally supporting product launches or large-scale change management.
- Demonstrated experience owning complex, cross-functional project plans (multiple teams, calendars, and dependencies).
- Strong project planning skills: creating and maintaining timelines, work breakdowns, risk logs, and communication plans.
- Proven ability to translate strategy into execution and keep teams aligned around shared milestones and calendars.
- Excellent communication and facilitation skills across executive, IC, and cross-functional audiences.
Specific Experience - Managing release or launch calendars and reconciling multiple team calendars into a single plan.
- Running status cadences (standups, check-ins, steering reviews) and driving clear decisions.
- Designing and/or delivering enablement programs and tracking enablement/adoption metrics.
- Using tools like Jira, Confluence, Monday, Slack, and analytics/reporting platforms to manage work and communicate status.
Credentials - Bachelor's degree in business, operations, communications, or a related field (or equivalent experience).
- Formal project/program management training or certifications (e.g., PMP, Agile/Scrum, Prosci) is a plus but not required.
Attributes / Behaviors - Project/program management mindset first: you think in plans, milestones, dependencies, and risks.
- Calendar and capacity awareness: instinctively look for collisions across teams and timeframes and surface them early.
- Customer-obsessed operator: anchored in CS and customer impact, not just ship dates.
- Influential without authority: comfortable escalating thoughtfully when readiness standards or CS capacity aren't aligned with launch expectations.
- Continuous improver: treats each launch as a learning opportunity and iterates on the playbook, calendars, and tooling.
- We have a revolutionary, client-approved product.
- One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
- Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
- Backed by renowned investors, both local and national.
Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.
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