IT Technical Support Specialist - II Job at Pacer Staffing, Bloomfield, CT

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  • Pacer Staffing
  • Bloomfield, CT

Job Description

Job Title: Technical Customer Support Associate Analyst

Location: Bloomfield, CT


Responsibilities:

  • Provide Level 2 technical support to internal users via phone, email, and chat
  • Troubleshoot issues related to Windows OS, desktops, laptops, peripherals, and applications
  • Log, track, and resolve incidents using ServiceNow ticketing system
  • Escalate unresolved issues to appropriate teams while ensuring SLA compliance
  • Deliver excellent customer service and maintain clear documentation
  • Support onsite IT operations as required
Required Skills & Qualifications:
  • 2+ years of Technical Support / Help Desk / Service Desk experience
  • Level 2 support experience (enterprise environment preferred)
  • Hands-on experience with ServiceNow
  • Strong troubleshooting and customer communication skills
  • CompTIA A+ certification required for one of the roles
Nice to Have:
  • Experience supporting healthcare or enterprise environments
  • Exposure to Active Directory, Office 365, or remote support tools

Job Tags

Work at office, Remote work

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