Help Desk Support I Job at Advance American Tech, Inc., Salem, OR

TXIyWjNRNm5VRVUydHY4YmxmUHNqU0dGVVE9PQ==
  • Advance American Tech, Inc.
  • Salem, OR

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

The purpose of this request is to procure Help Desk Support 1 services for ODOT IS\Enterprise Technology. The primary tasks the contractor will perform are as follows:

  • Build PC's according to established build documentation
  • Ability to communicate clearly verbally and in writing
  • Demonstrated capability to interact with customers, clearly understand customer needs and document those needs
  • Has experience with Windows 10 installation and troubleshooting
  • Must be able to follow build and installation documentation
  • Must be able to work independently
  • Must be able to work in a team environment
Background Verification
Standard Background Verification

Please perform the following background verification at the point of the candidate's selection for the position:

  • Drug Screening (5 Panel)
  • SSN Address Trace
  • Statewide Criminal History
  • Federal Criminal History
  • US Criminal Record Locator
  • National Sex Offender Registry
  • Global Monitor Check
Type Qualification Description Competency Experience Required Skills Communication skills both verbal and written Advanced Yes Skills Experience building PC's Advanced Yes Skills MicrosoftOffice Advanced Yes Skills Team work Advanced Yes Skills Windows 10 Advanced Yes

Job Tags

For contractors

Similar Jobs

Jennifer Rubin Frisch

Dental Assistant Job at Jennifer Rubin Frisch

 ...Job Description Job Description Looking for dental assistant to help us in our beautiful Plainview office. Ideally would love someone whos a team player salary based on experience Company Description We are a small family dental practice that is growing... 

Lowes

Merchandising Service Associate - Day-Scarborough,Maine Job at Lowes

 ...Job Description Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If you want to build eye-catching... 

Escuela de Guadalupe

Assistant Principal Job at Escuela de Guadalupe

 ...different responsibilities to make a small, financially accessible school run effectively. As a close-knit community, we all pitch in to...  ...stability and vitality of the school. ? Supports the principal in Administration, operation and educational development of the... 

Primark

Visual Merchandising Manager Job at Primark

 ...What Youll Do As a Visual Merchandising Manager, you will be responsible for the visual proposition across the store and lead and develop a high performing visual merchandising team. Collaborating with the Store Management team, you will deliver impactful visual displays... 

Clayco

Structural Steel Estimator, Steel Procurement Job at Clayco

 ...The Role We Want You For The primary function of the Structural Steel Estimator, Steel Procurement is to provide accurate bid proposals...  ...accurate material quantity take-off. Develops comprehensive, detailed proposal for the project estimated. Maintain project...