Benefits:
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Help Desk Support – POS Systems
Location: Alliance, OH Job Type: Full-Time
We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.
Responsibilities
Provide phone and remote support for POS systems
Troubleshoot computers, printers, scanners, and cash drawers
Resolve software, Windows, and basic network issues
Document support tickets and solutions
Escalate complex issues when needed
Requirements
1+ year of IT help desk or technical support experience preferred
Basic knowledge of Windows, networking, and computer hardware
Strong problem-solving and customer service skills
Experience with POS systems or retail technology is a plus
Preferred Skills
Experience with retail or restaurant POS systems
Knowledge of payment processing or credit card terminal
Ability to work in a fast-paced support environment
Qualifications
1–3 years of technical support or help desk experience preferred
Familiarity with POS systems, retail technology, or payment systems is a plus
Basic knowledge of:
Windows operating systems
Networking concepts (IP, routers, Wi-Fi)
Computer hardware and peripherals
Strong customer service and communication skills
Ability to troubleshoot problems logically and efficiently
Experience with remote support tools and ticketing systems preferred
Benefits
Competitive wages
Health, dental, and vision insurance, Simple IRA
Paid time off and holidays
Ongoing training and career development
Opportunity to grow within a technology-driven company
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