Job Description

Critical Facilities Technician

Does the thought of joining one of the fastest-growing, privately held data center companies sound exciting to you? Do you enjoy collaborating with team members to drive and operate some of the industry's leading and most innovative infrastructure solutions?

At Aligned, not only do we celebrate success across our platform, we celebrate the very teams that drive and support that success! Our culture is founded in passion, engineered from innovation, and driven by the pursuit of operational excellence. We are a company dedicated to driving positive change in the industry through continuous data center innovation, diversity and inclusion, and corporate sustainability.

We realize not only is providing a comprehensive benefits package important, but we also provide a generous 401k match with immediate vesting, free membership to Gympass which provides our employees a rich health and wellness benefit and competitive time off plan. Giving back and having fun is important to our team whether it be serving our communities or employee and customer events. Our Aligned DNA is what makes us unique and successful!

As part of our exciting growth, we are currently searching for a Critical Facilities Technician.

Under the direction of the Facility Manager, this position requires extensive hands-on analysis, maintenance and troubleshooting of our 24x7 facility operations within Aligned Data Center. Work includes installation, repair, and maintenance of critical and non-critical mechanical and/or electrical machinery and controls located in the interior and exterior of building.

Duties And Responsibilities:

• Lead and mentor a team of facility technicians and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
• Ensure conformance with all change control development, approvals, and execution.
• Assist in the hiring, training, and management of operations personnel on site.
• Leads the company culture via mentoring of operations personnel in career and personal development.
• Oversee all aspects of facility operations to ensure the facility operates efficiently and effectively. Support the scheduling, development and execution for all preventive maintenance, contracted maintenance, and general maintenance.
• Ensure compliance with industry standards, regulations, and safety protocols. Conduct regular safety inspections and manage emergency response procedures.
• Review and approve change requests, MOPs, SOPS, and EOPs.
• Maintain accurate records of facility operations, maintenance activities, and customer interactions. Provide regular reports to senior management on facility performance metrics.
• Continuous evaluation of all building systems to ensure efficient operations.
• Enforce safe work responsibilities and safety procedures capabilities of critical facilities employees and contractors.
• Evaluate, assign, and monitor the maintenance, operations, and incident handling of critical facilities employees and contractors.
• Serve as the primary point of contact for customers, addressing any concerns or issues promptly and maintaining strong relationships to enhance customer satisfaction.
• Partner with internal departments to support sales tours, customer fit outs, customer events, sustainability & safety initiatives, capital projects and audits.
• Assist in developing, managing, and forecasting OPEX and CAPEX budget for the facility.
• First responder in site escalation to emergency situations (i.e., fire, evacuation, equipment failure etc.) and customer concerns.
• Ensure compliance with applicable codes, requisitions, government agencies and directives as relates to building operations.
• Primary technical resource for building specifics in all facility & operational facets. Thorough understanding of deployed Aligned product & infrastructure.
• Key stakeholder in evaluating Aligned's processes to ensure continuous improvement and innovation.

Supervisory Responsibilities:

• This role will manage a team to include Leads, CFT's and FT's (hiring, time & attendance, performance, and scheduling)

Qualifications:

• Minimum five years of increased responsibility and oversight of building systems and critical facilities equipment.
• Professional licenses are strongly preferred (electrical and mechanical licenses)
• Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
• Ability to project manage effectively.
• Ability to develop installation standards and project tracking/management documents.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
• Requires a high level of commitment to customer service, whether co-workers or clients.
• Requires knowledge of all applicable rules, laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
• Ability to estimate cost of client installations and other assigned projects. Cost tracking for projects.
• Knowledge of purchase order requests process and invoice tracking.
• Ability to analyze and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
• MSOffice applications. i.e., Excel, Outlook, Word, and PowerPoint.
• Occasional travel may be required for training and/or to support other business-related requests.

Compensation:

• $120K - $135K Base + Annual Bonuses

Benefits & Perks:

• Health Coverage: Medical, dental, and vision insurance
• Retirement Savings: 401(k) plan with company match
• Paid Time Off and Holiday Pay
• Company?Sponsored Insurance: Short-Term Disability, Life Insurance and Long-Term Disability (with medical election)
• Optional Benefits: Voluntary life, critical illness, legal and disability coverage
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership and other wellness initiatives

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