Job Description

Job Description

Job Description

Summary

The primary objective of this position is to provide guidance and oversight to Memphis Housing Authority’s housing programs, which include Public Housing (PH), Housing Choice Voucher (HCV), and Rental Assistance Demonstration (RAD) conversions. The Chief Housing Officer will be responsible for establishing, implementing, and monitoring all management policies and procedures to be followed by staff in the housing programs, and resident service areas. The Chief Housing Officer will also ensure regulatory compliance at privately owned and managed properties with PH or HCV units within their unit mix. Plan, develop and promote MHA’s housing initiatives and coordinate activities with local, state, and federal government agencies. Identify strategic development/acquisition targets and submits plans for accomplishing goals. Along with other Chief Officers, this position may act as the CEO in his/her absence.

All activities must support the MHA (or “Authority”) mission, strategic goals, and objectives.

Direct Reports

Directors of: Housing Choice Voucher, Asset Management, Compliance, Executive Assistant.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Plans, organizes, and directs the daily administration and management of the Authority’s Asset Management portfolio. Oversee the administration of the Housing Choice Voucher (HCV) program. Monitors and evaluates services provided to tenants, owners, contractors, and vendors to ensure compliance with all applicable government regulations, procedures, and MHA policies.

• Monitors the MHA property portfolio and HCV program to ensure compliance with MHA’s goals, objectives, policies, and procedures, as well as federal, state, and local laws and regulations. Oversee the monitoring of site budgets and for each property or commercial asset.

• Leads the housing authority in evaluating and guiding the RAD conversion process.

• Provides verbal reports and presentations to the Board of Commissioners and other governing bodies, as appropriate. Prepares reports resolutions for Commission review and approval.

• Coordinates and communicates with the City Council members and other elected officials in Memphis and Shelby County.

• Assists in the development and administration of the Annual Plan and the five-year Capital Fund planning processes. Manages the short- and long-term goals for each MHA property, establishes performance standards for staff and contractors, and authorizes or approves personnel actions.

• Ensures effective fiduciary controls across all housing and resident program areas. Oversee financial management activities to ensure compliance with Asset Management and HCV program objectives, as well as applicable federal, state, and local laws and HUD policies and procedures.

• Participates in budget preparation and development, capital planning, cash flow management, asset management, and the production of monthly financial reports. Ensures accuracy, completeness, and compliance with reporting standards and regulatory requirements.

• Establish within operation areas, policy-appropriate service and staffing levels and comprehensive minimum standards in support of Authority goals and objectives. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures, allocating resources as needed. Develops and maintains departmental policies and procedures and assists in development of Authority-wide policies.

• Reviews and approvals of staff recommendations for corrective action plans and improvement strategies as developed by the Authority.

• Reviews reports summarizing findings and recommendations related to HCV and Public Housing operations, property maintenance, capital needs, code violations, services, and resident activities, and submits them to the CEO.

• Establishes and maintains a cooperative relationship with tenant organizations, demonstrating respect for and understanding of diverse backgrounds.

• Performs other duties as assigned.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills:

Job Knowledge : Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility. Ability to perform independently; take initiative and follow-through on tasks in an efficient manner. Must have general knowledge of housing authority’s programs, policies, and procedures. Must have excellent verbal and written communication skills.

Commitment : Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and be adept at multitasking while maintaining accountability for complete and timely work performance. Demonstrates strong organizational, project management and problem-solving skills.

Professional Behavior : Exhibits positive, polite, courteous, honest, and conscientious behavior with all internal/external clients. Accepts responsibility for actions and adjusts behavior as appropriate. Must demonstrate a high level of professionalism and maintain the decorum of the office. Must be able to establish and maintain effective working relationships with internal and external customers, clients, and constituents. Must be able to communicate with a variety of audiences and provide excellent customer service. Must display a neat, clean, and professional appearance.

Reliability & Judgment : Employee demonstrates sound reasoning and critical thinking by making decisions in line with established Authority expectations. Performs work in a reliable manner that is both accurate and timely. Must uphold a strict level of confidentiality. Must be skilled in analyzing situations in order to identify problems and offer possible solutions.

Teamwork : Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports authority's mission and values

Education and/or Experience

Master’s Degree from an accredited college or university in Planning, Business Administration, Finance, Public Administration, Real Estate Development, Accounting or a related field or six (6) years of progressively responsible experience in Public Housing management, oversight, asset management, planning, real estate analysis, finance, or any combination of experience and training which enables one to perform the essential job function. The candidate must have a working knowledge of HUD program regulations. Strong computer and analytical skills plus excellent written and oral communication skills are required.

Must be licensed to drive in the State of Tennessee.

Technical Skills

To perform this job successfully, the employee should have proficiency with applicable computer software (e.g., MS Word, Excel, PowerPoint, Outlook, and project management). Experience using Yardi Voyager is strongly preferred. Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the ability to drive an automobile, sit for lengthy periods of time, climb stairs/ladders, operate a keyboard, and maintain the physical condition and mobility necessary to visit other Authority sites and other housing authorities and agencies. The majority of the work is conducted in a standard indoor office environment. Must be able to travel.

Must provide annual disclosure statements as applicable by law.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed in an office environment.

Office environment. The noise level in the work environment is usually moderate.

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