Job Description

Caf Manager

The Caf Manager is primarily responsible for overseeing the operations of the Urban Caf and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the team.

Responsibilities

1. Support the proper execution of all processes, systems, and standards
2. Ensure all deliveries are received correctly and logged
3. Maintain effective inventory control, storage, and rotation to minimize wastage
4. Manage the Urban Caf team, ensuring they always work to the expected standards
5. Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
6. Train the Urban Caf team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
7. Establish & maintain a high standard for the Urban Caf team regarding punctuality, attendance and attitude and ensure these standards are always maintained
8. Establish & maintain a high standard and good example for the Urban Caf team regarding cleanliness and hygiene, including a regular deep clean schedule
9. Maintain a clear, well-organized and easy-to-access Urban Caf
10. Handle guest concerns pertaining to the Urban Caf
11. Participate in regular staff meetings and training as and when required
12. Other duties as tasked by General Manager

Qualifications

• Minimum of high school diploma or equivalent required, some college preferred
• Minimum of two (2) years' previous F&B experience (quick service and/or restaurant experience)
• 1-3 years' management experience in the hospitality field preferred
• Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

Additional Requirements

• Ability to lead, motivate and empower team members
• Ability to align team members with Urban Air culture by balancing seriousness and having fun
• Ability to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Exercise good judgment in decision making
• Open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

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