Job Description

Busser Job Description

It is the responsibility of the busser to maintain the restaurant and bar area organized, sanitized, and prepared for the guest. This position must also exhibit a high level of professional and personalized guest service that embodies the company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy, and Positivity). Responsibilities include:

• Providing friendly service with smiles, professional verbiage, escorting guests, allowing guests the right of way, pulling out chairs for guests, acknowledging special events, and engaging in other friendly mannerisms to provide superior service to the guest.
• Carrying heavy trays efficiently and securely.
• Clearing and sanitizing tables in a timely manner according to current standards.
• Being knowledgeable of food and beverage menus and plate specifications to ensure proper quality of products, presentation of product to the guest, enhancing the guests' experiences with recommendations, executing salesmanship of featured items, accuracy of taking and placing orders, and superior service.
• Assisting in maintaining the guests' table tops properly; setting with silverware rolls, chairs, and tables in their appropriate places, and supplied with all the appropriate necessities for the guests' dining experience.
• Assisting guests in any requests during their dining experience.
• Being knowledgeable of the Saltgrass Pivot Point system to ensure adherence to the #1 and #2 priority of the system, "hot food" and "cold drinks," 360, room buddies, and all other aspects of the Pivot Point system.
• Continuously engaging in teamwork by offering help to fellow employees and managers to ensure the finest possible service is given to our guests.
• Following direction efficiently and positively.
• Being courteous and respectful to everyone, and being positive and professional at all times.
• Adhering to all applicable policies and procedures, health, and alcohol laws.
• Assisting in maintaining the restaurant organized, sanitized, and stocked to PAR guidelines; including stocking ice for service stations, maintaining floors, and "eye of the guest" debris-free.
• Being a positive and lasting impression for guests by engaging them in conversation, welcoming them, and inviting them back.
• Ensuring restaurant is sufficiently stocked with rolled silverware, and rolling silverware as necessary.
• Maintaining uniform and appearance according to established guidelines.
• Communicating with management of guest satisfaction, supply needs, or other areas of the restaurant in need of attention.
• Giving all lost and found items to the Manager.

Qualifications:

• Minimum age requirement is 18 years old.
• Minimum one-year experience in a high-volume, fast-paced restaurant is required.
• Health card is required.
• Must have great people skills, a clean and well-groomed appearance, and to be respectful of everyone.
• Must be capable of carrying heavy trays and bus-tubs efficiently and securely.
• Thorough knowledge of proper service and etiquette.
• Must read, write, speak, and understand English.
• High School Diploma or related degree preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply, and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Tipped position.

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