Job Description

Busser

At Backyard Gilbert, we take pride in creating memorable experiences for our guests. We are a leading player in the hospitality industry, dedicated to providing exceptional service and ensuring our team members are at the heart of our success. As we continue to expand our presence in the industry, we are seeking a passionate and talented Busser to join our team.

As a Busser at Backyard Gilbert, you will be responsible for providing our guests with best-in-class service, product, and entertainment. You will continually assist servers to enhance the guest experience while anticipating additional needs to ensure each guest has a memorable and unique visit to our venue. In this role, you will play a vital part in maintaining a positive and productive work environment for the team while upholding the highest standards of service that define our brand.

Duties/Responsibilities:

• Deliver food orders from the kitchen to customers' tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with customers and take additional orders or refill water, as needed
• Remove dirty dishes and utensils
• Answer guests' questions about ingredients and menu items
• Inform restaurant staff about customers' feedback or requests (e.g. when they ask for the check)

Required Skills/Abilities:

• Experience as a Busser or similar entry-level role in a restaurant
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Availability to work various shifts, including weekends
• Multi-tasking abilities
• Good oral communication skills
• Ability to remain calm and professional in a fast-paced work environment
• Candidates must be a minimum of 18 years of age

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Backyard Gilbert provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic provided by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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